Refund policy
At Shred Ops Supply LLC, we are committed to providing you with high-quality gear. Please read our return guidelines carefully before making a purchase.
1. Return Window We offer a 30-day return policy for defective items. You have 30 days from the date of delivery to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund.
2. Types of Returns Accepted (Defective Products Only) We strictly accept returns for Defective Products only. This includes items that arrive damaged, faulty, or were incorrectly sent by us. We do not accept returns for Non-Defective Products (such as items that do not fit correctly, buyer's remorse, or simply changing your mind). All non-defective sales are final.
3. Eligibility & Product Condition To be eligible for a defective return, the item must be reported within the return window and remain in original condition. This means the item must be:
-Unworn, unwashed, and completely unused.
-With all original tags and labels still attached.
-In its original packaging.
4. Return Method All returns must be processed "By mail". We do not accept in-store returns or physical drop-offs.
5. How to Initiate a Return To start a return for a defective item, please contact our support team at support@shred-ops.com with your order number, a clear description of the defect, and photos of the damaged item. If your return is accepted, we will provide you with the return shipping address and instructions on how to mail your package back to us. Items sent back to us without first requesting a return will not be accepted.
6. Return Label, Shipping Costs & Restocking Fees
-Return Label & Shipping Cost: Arranging the return label and paying for return shipping is the "Customer's responsibility". We do not provide pre-paid return shipping labels. Shipping costs are non-refundable.
-Restocking Fee: We do not charge any restocking fees ("No cost").
7. Exchanges No, we do not accept exchanges. Because we only accept returns for defective items, we do not process exchanges for different sizes or colors.
8. Refund Processing Time Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be automatically processed back to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
9. Contact Us
For any questions regarding your return, please reach out to us at:
Company Name: Shred Ops Supply LLC
Email: support@shred-ops.com
Phone: 844-747-3366
Business Address: 19266 Coastal Hwy, Unit 4-1059, Rehoboth Beach, Delaware 19971, United States